Provider Inquiry Summary Walkthrough

Overview
Provider Inquiry Summary displays the current status / results of the Provider Inquiry. The following is a step by step walkthrough of retrieving a provider inquiry summary.

Quick Notes

Submitting a Basic Provider Inquiry Summary

  1. Click on Provider Inquiry Summary in the HEALTHeNET menu
    2. Provider Inquiry
  2. Select the Payer from the drop-down
    3. Payer Select
  3. Select the Requesting Provider
    4. Note: This is the provider that the original inquiry was submitted for Provider Select
  4. Enter the Inquiry Date Range
    5. Note: The default is for the past month Date Range
  5. Click on the SUBMIT button
    6. Submit Note: All inquiries fitting the submitted criteria will be returned in a list, if there is more than one result.

Submitting a Provider Inquiry Summary with an Inquiry ID Number

  1. Click on Provider Inquiry Summary in the HEALTHeNET menu
    2. Provider Inquiry
  2. Select the Payer from the drop-down
    3. Payer Select
  3. Select the Requesting Provider
    4. Note: This is the provider that the original inquiry was submitted for Provider Select
  4. Enter the Inquiry Date Range
    5. Note: The default is for the past month Date Range
  5. Enter the Inquiry ID Number
    6. Inquiry Filter
  6. Click on the SUBMIT button
    7. Submit

Submitting a Provider Inquiry Summary with a Member Number

  1. Click on Provider Inquiry Summary in the HEALTHeNET menu
    2. Provider Inquiry
  2. Select the Payer from the drop-down
    3. Payer Select
  3. Select the Requesting Provider
    4. Note: This is the provider that the original inquiry was submitted for Provider Select
  4. Enter the Inquiry Date Range
    5. Note: The default is for the past month Date Range
  5. Enter the Member Number
    6. Inquiry Filter
  6. Click on the SUBMIT button
    7. Submit Note: All inquiries fitting the submitted criteria will be returned in a list, if there is more than one result.

Conclusion
This document covers the basic use cases for the Provider Inquiry Summary screen and the required fields for each. There are additional request fields on the inquiry screen that can be included to assist the payer with finding the requested inquiries.